Refund Policy

1. Change-of-mind refunds

You may request a refund within 14 calendar days of purchase.

• If none of the purchased credits have been used, we will provide a full refund.
• If some credits have been used, we may provide a proportional refund for the unused purchased credits.
• Credits that have already been used to access an interview or practice session are not refundable.
• After 14 days, change-of-mind refunds are not normally available.

This policy does not affect your statutory consumer rights.

2. Technical problems, incorrect charges and payment disputes

Please contact us if:

• your payment was taken but the credits were not added;
• you were charged more than once for the same purchase;
• the service was materially faulty or not provided as described; or
• a persistent technical problem prevented you from using purchased credits.

We will first try to correct the problem or restore the affected credits. Where this is not possible within a reasonable time, we will provide an appropriate full or partial refund.

3. Situations that are not normally refundable

We do not normally provide refunds solely because:

• you are dissatisfied with an AI-generated score or feedback;
• you did not achieve a particular interview, admission or academic outcome;
• your device or internet connection prevented access;
• credits expired before being used;
• your account was suspended because of misuse or a breach of our Terms.

Nothing in this section limits any rights you have under applicable consumer law.

4. How to request a refund

Email ukphysiointerview@gmail.com and include:

• the email address associated with your account;
• the purchase date and amount;
• the Stripe receipt or payment reference, if available;
• the reason for your request; and
• details of any relevant technical problem.

Please do not include complete card details.

5. Refund processing

We will review your request and normally respond within 5 business days. Approved refunds will be issued to the original payment method without a refund fee and no later than 14 days after approval. Your bank or card provider may require additional time to display the refund. Any credits covered by a refund will be removed from your account.

PHYSIOINTERVIEW LTD
Company number: 17445807
Registered office: 124 City Road, London, EC1V 2NX, United Kingdom
Email: ukphysiointerview@gmail.com